Working in partnership

Translation is an art, not an exact science. And we readily recognize that your distributors, sales reps and overseas offices understand your product better than we do. That’s why we welcome their partnership. We start each project by developing a glossary of technical or ambiguous terminology from your text and proposing how we would say each in your target languages. If time permits, we then ask your on-site team for their input and incorporate their preferences. When the translations are finished, we again ask your team to review our work, and then finally give their feedback a last look-over to ensure that the grammar and spelling, word order and sentence structure are the best they can be. Your distributors and sales reps excel at distributing and selling. We excel at language expression. Working as a team in partnership with them, we achieve the greatest possible success for you.

Our guarantee

After submission of our subject-specialized and professionally executed translations, we will return them for your distributors’ or in-house reviewers’ comments. If you follow the guidelines in our PDF How to Manage the Translation Review and return any desired edits in a timely manner, we will guarantee the quality and end-result. Don’t have distributors or in-house linguists? Don’t worry. Our quality guarantee still applies.

We know what to ask so you can rest at ease

We know the language and global marketing business inside out. If we are unsure about your submissions, we will ask. And if we need something to complete your project professionally, we will ask too. Your focus should be on your business. Our focus is on helping yours grow.

Speed

Translations ExpressTM. Quick delivery is part of our language division name. We work around the clock and across time zones as needed to deliver your project by your deadline if it is humanly possible to do so. We have been working miracles for almost 20 years, delivering projects earlier than expected and meeting urgent deadlines that other agencies thought impossible. See our Successful Language Translation Projects for some of the miracles we have delivered on time and within budget.

80+ languages

We admit that only rarely might you need Yoruba or Inungitut, Maori or Khmer, Azeri or Tokulauan, Sesotho or Tibetan. But when you do, it is nice to know to whom you can turn. Of course, we routinely do French (Canadian or European); Italian; German; Spanish (Mexican, other Latin American or European); Portuguese (Brazilian or Continental); Chinese (for Taiwan, China or Hong Kong and in all its spoken dialects); Japanese; Korean and many others. More than 80 in all. Just in case you might need them.

Personal service

Personal service. If we can’t provide it, we’ve grown too big. We do enjoy talking to you. We do not keep you on hold. We do call you back. We keep you informed. We deliver when we say we will. And we are always available to serve you. In fact, we are the nation’s ONLY language agency to have won an award for client satisfaction from ValueStar, an independent ratings agency, for three years in a row. Other companies might claim to provide service. We are the only ones who can prove it.

Global language focus

Auerbach International. The world is in our corporate name. We really do act locally and think globally, perceiving how your audience will react to your project when it is presented in each target language. We understand that what may appeal to Americans can turn off Turks. Are you promising to save time and money when your target culture responds to other appeals? Are your colors and images acceptable to the culture? Does your text contain colloquial or untranslatable expressions?

We review all incoming projects to ensure that they will work in the target language. If your English project contains some spelling or punctuation typos or if the other language is written poorly, we will tell you in advance. Our goal is to make you shine, both here and abroad.